THE PERSON BEHIND THE NOTES
I’m a Workforce Management Expert. Today I lead a team delivering workforce management implementations across Australia and New Zealand (ANZ) and Southeast Asia (SEA). My journey has taken me through roles as a Project Manager, Solution Architect and Solution Consultant. Each has given me a different perspective on the same challenge: making systems work for the people who use them every day.
My work spans timekeeping, scheduling, forecasting and the policies that govern them. It also involves navigating labour laws and employment requirements across different markets, working with HR, payroll and local specialists to translate those requirements into practical system rules.
Those experiences have taught me to look beyond the configuration. A timekeeping rule needs to reflect how people actually work; a forecast needs a labour model the system can use. Local requirements, company policies and employee expectations all need to connect. Spotting gaps early helps teams avoid rework, unexpected costs and a harder transition.
This is my open notebook on those lessons: practical observations, interactive experiments and honest conversations about what makes workforce management work.
A SMALL WORLD, AFTER ALL
I’m based in Brisbane, Australia. Let’s see how far apart we are.
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NEXT UPSPEAKING
OUT IN THE FIELD
Conferences, roundtables and stands across the region. Tap any photo to see it larger.
THE EXPERIENCE BEHIND MY PERSPECTIVE
The delivery perspective: scope, dependencies, risk and the people making decisions. It taught me to look beyond a go-live date and consider what a change means for the business and its teams.
The system perspective: how business structures, data and processes fit together. It reinforced the need to check that an operating model can actually be supported by the system before committing to a design.
The practical perspective: turning requirements into configuration and working through real scenarios. It keeps me close to the exceptions, workarounds and everyday tasks that determine whether a solution is useful.
